Map the order journey
Write down what happens between payment and dispatch. Identify where stock is held, who packs orders and which courier or collection options are actually available. A store selling fragile products needs different handling information from one dispatching clothing. The website should explain the service your team can reliably deliver.
Work through the exceptions
Test a small local order, a bulky order and a remote-area address on paper. Decide whether a flat rate, weight-based calculation or individually confirmed delivery makes sense. If a delivery quote is required, make that clear before the customer expects immediate checkout. Avoid promising a national rate that excludes common destinations.
Make the costs visible
Show useful delivery information near the product and again before payment. Explain any collection arrangements and when delivery estimates begin. A customer should not have to submit personal information simply to discover that their area is unsupported. Link the delivery information from your footer and order confirmation.
Test the final totals
Before launch, compare expected totals with the actual checkout for each scenario. Include discounts and mixed baskets. Keep a written test record so a future courier or pricing change can be checked against the same examples. Confirm who will maintain these rules after the build.
Explore the next step
Read more about ecommerce websites and website design or contact our team with your requirements.
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